Refund Policy

1. When you are entitled to a refund

• When you exercise your right of withdrawal within 14 calendar days of receiving your order and the item meets the return conditions.
• When the product arrives faulty, damaged in transit or is not the item you ordered.
• When we cannot fulfil your order because the item is out of stock and you do not wish to wait for a restock.
• When the order is never delivered for reasons attributable to us or to the carrier.

2. Condition of the returned item

• Unused, unwashed and in its original condition.
• With its packaging and hygiene seal intact.
• With all accessories and included parts.

For hygiene and health protection reasons, sealed intimate products that have been unsealed after delivery are not refundable, in accordance with article 103.e of Spanish Royal Legislative Decree 1/2007. This limitation does not affect faulty products, which are always covered by the legal guarantee.

We may reduce the amount refunded where the returned item has lost value because it was handled beyond what is necessary to establish its nature and characteristics.

3. Refund timeframe and method

Once we have received and checked the item, we will email you to confirm the refund has been approved. The amount is returned using the same payment method used for the purchase, within a maximum of 14 calendar days from when we receive the return or from when you provide proof that it was sent.

The refund covers the price of the product and, where you withdraw from the whole order, the standard shipping costs originally paid. We do not refund the extra cost of faster shipping options or the direct return costs when these are borne by the customer.

How long the amount takes to appear in your account depends on your bank and usually takes a further 3 to 10 business days.

4. Partial refunds

If you return only part of an order containing several items, we will refund the amount corresponding to the returned products. Where the return affects a volume discount or a promotion conditional on a minimum spend, the price of the items you keep will be recalculated and the promotional benefit that no longer applies will be deducted.

5. Outstanding refunds

If more than 14 days have passed since our confirmation and you have not received the amount, please first check the transaction with your bank or card issuer. If the problem continues, write to us at infolashlet@gmail.com with your order number and we will look into it with you.

6. Exchanges

We do not process direct exchanges. If you need a different size or shade, please return the item and place a new order. You will find the full procedure in Shipping & Returns.