Shipping & Returns

We prepare orders within 1 to 2 business days. Once dispatched, delivery time depends on the destination. We currently ship to Spain, the rest of Europe, the United Kingdom, the United States and Canada.

Within Spain, orders under 50 € have a shipping cost that is calculated and shown before you confirm your purchase. All other destinations ship free with no minimum order. Delivery times are estimates and do not include Saturdays, Sundays or public holidays; international parcels may also be held briefly by customs.

When your order is dispatched you will receive an email with the tracking details. If the address provided is incorrect or incomplete and the parcel is returned to us, we will contact you to send it again; the new shipment may involve an additional cost.

All orders are sent in discreet packaging, with no visible reference to the contents.

You have 14 calendar days from receiving your order to withdraw from the purchase without having to give a reason.

How to return

1. Write to us at infolashlet@gmail.com with your order number and the item you wish to return, within the 14-day window.
2. We will confirm the return address and the steps to follow.
3. Send the item back unused, with its seal and original packaging, within 14 days of telling us your decision.
4. Once we receive it and check its condition, we will process your refund.

Direct return costs are borne by the customer, except where the item arrives faulty, damaged or is not what was ordered: in those cases we cover all costs.

Refunds are issued using the same payment method used for the purchase, within a maximum of 14 calendar days from when we receive the item or from when you provide proof that it was sent. You can find the details in our Refund Policy.

If you have received a size or shade that is not right for you and the product is still sealed and unused, write to us and we will help you arrange an exchange. To keep things quick, the usual procedure is to return the item and place a new order with the correct option.

Before buying, we recommend checking the size guide available on each product page.

All products come with a three-year legal guarantee of conformity. If your order arrives damaged, incomplete or with a manufacturing fault, write to us within the first few days after delivery attaching photos and your order number. We will resolve the issue with a replacement or a refund, at no cost to you.